Visitors to our website
When you visit this site we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.
Strictly Necessary Cookies
1. The table below explains the cookies we use and why
|ASP.NET_SessionId||This cookie is essential and will be deleted when you close your browser.|
COMS Content Management System
This is used to help the council count the number of visitors to each area of the site and whether people return to the site. It is used to help plan the site and direct effort towards the areas that are popular.
"PollID" - the reference numbers of the polls that you voted in
“Haskeys” - flag to indicate that the cookie is valid
|This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again.
This cookie is deleted after 30 days.
It does not record how you vote on any issue.
|These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons.|
|Google Analytics|| _utma
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Tribal Family Information System||PESearchCookie||Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set.|
|PECompareCookie||Used for storing IDs of Providers for the comparison functionality. No expiration set.|
|PELanguageCookie||Stores the language chosen by the user. Expires after 12 hours.|
|PETestCookie||Used to test if cookies are enabled in the browser. Created and deleted instantly.|
|This cookie is used to log on automatically when the WebOpac session is started.|
|Customer satisfaction survey||Socitm_include_me[x]
|These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data.
If you disallow these cookies you will not be invited to participate in this survey.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens new window)
To opt out of being tracked by Google Analytics across all websites visit
We may embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page
2. People who call our Call Centre
When you call our Contact Centre we collect essential information. We use this information to help improve its efficiency and effectiveness.
Please note, calls to our Contact Centre may be recorded for training purposes.
3. Links to other websites
This privacy notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.
4. Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated May 2012.
ID: 1133 Revised: 28/3/2013